Return Policy

We offer a 14-day return policy on eligible, non-custom items. You have 14 days from the date of delivery to request a return, and 14 days from receiving your return label to send your item back.

Returned items must be unworn, unused, and in their original condition, with all tags, ribbons, and original packaging intact. Items must be free from marks, stains (including makeup or spray tan), and odours (including deodorant, perfume, body odour, or laundry detergent).

To initiate a return, please contact info@donneferoci.co.uk. Once approved, a return label and return instructions will be provided. Returns sent without prior authorisation will not be accepted.

When requesting a return or exchange, please include your order number and reason for return.

For UK returns, a £12 handling fee per item will be deducted from your refund to cover the prepaid return label, original shipping costs, and platform fees.

Refunds

Refunds will be issued to the original payment method within 10 business days of return approval. Original shipping costs, customs duties, and international charges are non-refundable.

Damaged or Incorrect Items

If you receive an item that is faulty (e.g., broken holes, unsewn seams, or damaged segments), please notify us within 24 hours of delivery. We will assist you by replacing the item or offering a refund. Please note, we log/record every item before we ship it to ensure the quality. 

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase and place a new order once your return is approved.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

International Shipping

Please be aware that international duties, tariffs, and import fees are not included in your order and are the responsibility of the customer. If a shipment is returned to us due to unpaid import charges, a fee will be deducted to cover the costs incurred.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@donneferoci.co.uk.

Promotion Policy:

Once an order has been placed, we can only cancel it before it has been dispatched. Platform fees will be deducted from the final refund amount.

Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.