Return Policy

Returns & Refunds Policy

When you place an order with Donne Feroci, you’re confirming that agree to the below.

UK Returns

We want you to love your purchase. If you don’t, eligible non‑custom items can be returned within 14 days of delivery.

To be eligible for a return:

  • Submit your return request within 14 days of delivery.
  • Once your return is approved, ship it back within 14 days of approval.
  • Items must be unworn, unused, and in original condition, with all tags, ribbons, and packaging intact.

Items that show signs of wear, stains, odours, damage, or are missing packaging cannot be refunded.

To request a return, please use our returns portal. Returns sent without prior approval will be refused.

A £12 handling fee will be deducted from your refund per item returned to help cover shipping, processing, and restocking costs.

Custom & Made‑to‑Order Items

Because these pieces are created especially for you:

  • Custom, altered, personalised, and made‑to‑order items are final sale.
  • They cannot be cancelled, returned, or refunded.

International Orders

We’re delighted to ship internationally, but please note:

  • All international sales are final.
  • You are fully responsible for any customs duties, taxes, import fees, and clearance charges required by your country.

We are unable to offer refunds for international orders in cases such as:

  • Refused delivery
  • Failed delivery attempts
  • Failure to collect the parcel
  • Incorrect shipping details provided at checkout
  • Customs delays
  • Change of mind

If a parcel is refused or returned due to unpaid customs charges, we will deduct the original shipping cost, return shipping cost, and any duties and taxes from the refund.

Shipping & Delivery

We do our best to ship promptly, but:

  • Delivery timeframes are estimates, not guarantees.
  • Delays caused by couriers or customs are outside our control.

Once your order has been dispatched:

  • It cannot be cancelled.
  • Shipping and processing costs are non‑refundable.
  • Customs delays do not count as non‑delivery.

An order is considered fulfilled once tracking confirms dispatch or a delivery attempt to the address provided at checkout.

Damaged or Incorrect Items

If something arrives damaged or not as ordered, we’ll work to make it right.

  • Please report damaged or incorrect items within 24 hours of delivery, including clear photos of the issue.
  • Once your claim is approved, we will offer a replacement, store credit, or refund, depending on the situation and stock availability.

Refund Processing

Once a refund is approved:

  • It will be issued to your original payment method within 10 business days.
  • Actual posting times can vary depending on your bank or payment provider.

Sale Items

To keep our discounts meaningful:

  • All sale, promotional, and discounted items are final sale and cannot be returned or refunded.

Order Cancellations

For non‑custom orders:

  • You may request a cancellation only before dispatch.
  • If your cancellation is approved before dispatch, any non‑refundable payment processor, platform, transaction, or currency conversion fees we incur will be deducted from your refund.

For custom work:

  • Custom, altered, personalised, and made‑to‑order items cannot be cancelled once the order has been placed.

For all orders:

  • Orders cannot be cancelled after dispatch.