Return Policy

Returns & Refunds Policy

UK Returns

We want you to love your purchase. If you don’t, non‑custom items can be returned within 14 days of delivery.

To be eligible for a return:

  • Submit your return request within 14 days of delivery.
  • Once your return is approved, ship it back within 14 days of approval.
  • Items must be unworn, unused, and in original condition, with all tags, ribbons, and packaging intact.

Items that show signs of wear, stains, odours, damage, or are missing packaging cannot be refunded.

To request a return, please use our returns portal. Returns sent without prior approval will be refused.

A £12 handling fee will be deducted from your refund per item returned to help cover shipping, processing, and restocking costs.

Custom & Made‑to‑Order Items

Because these pieces are created especially for you:

  • Custom, altered, personalised, and made‑to‑order items are final sale.
  • They can only be exchanged or returned for store credit. Return shipping fee of applies £12  per item.

International Orders

We're happy to ship our products worldwide!

If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order, provided it meets our return policy.

Before placing your order, please keep the following in mind:

  • Any customs duties, import taxes, VAT, clearance fees, or other charges required by your country are the responsibility of the customer.
  • If you decide to return your order, you'll be responsible for the return shipping costs.
  • We offer free international shipping, but if you return your order, $55 will be deducted from your refund to cover the original shipping cost.

Delivery & Customs

International orders may be subject to customs inspections and processing, which are handled by your local customs authorities and are outside of our control. As a result, delivery times may occasionally be longer than expected.

If your order is returned to us because:

  • You refuse delivery.
  • Customs duties, taxes, or import fees are not paid.
  • The parcel isn't collected from the carrier or customs within the required timeframe.
  • An incorrect or incomplete shipping address was provided at checkout.

...any refund issued will be reduced by the original shipping cost, return shipping costs, customs duties, taxes, and any other fees incurred as a result of the return. 

Shipping & Delivery

We do our best to ship promptly, but:

  • Delivery timeframes are estimates, not guarantees.
  • Delays caused by couriers or customs are outside our control.

Once your order has been dispatched:

  • It cannot be cancelled.
  • Shipping and processing costs are non‑refundable.
  • Customs delays do not count as non‑delivery.

An order is considered fulfilled once tracking confirms dispatch or a delivery attempt to the address provided at checkout.

Damaged or Incorrect Items

If something arrives damaged or not as ordered, we’ll work to make it right.

  • Please report damaged or incorrect items within 24 hours of delivery, including clear photos of the issue.
  • Once your claim is approved, we will offer a replacement, store credit, or refund, depending on the situation and stock availability.

Refund Processing

Once a refund is approved:

  • It will be issued to your original payment method within 10 business days.
  • Actual posting times can vary depending on your bank or payment provider.

Sale Items

To keep our discounts meaningful:

  • All sale, promotional, and discounted items are final sale and cannot be returned or refunded.

Order Cancellations

For non‑custom orders:

  • You may request a cancellation only before dispatch.
  • If your cancellation is approved before dispatch, any non‑refundable payment processor, platform, transaction, or currency conversion fees we incur will be deducted from your refund.

For custom work:

  • Custom, altered, personalised, and made‑to‑order items cannot be cancelled once the order has been placed.

For all orders:

  • Orders cannot be cancelled after dispatch.

Exchanges

We can only issue an exchange if the item is in stock. If it is not in stock then you will be issued a store credit for custom items and refund for non custom items in line with our policy.

STORE CREDIT PAYMENTS

Orders paid in full or in part using store credit will be refunded in the same form. Any amount paid using store credit will be returned as store credit, while any amount paid using the original payment method will be refunded to that original payment method, subject to our returns policy.