Return Policy

At Donne Feroci, we take great pride in the made-to-order nature of our products, each made with care and attention to detail. However, we understand that they may not always meet your expectations. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

To begin a return or exchange, please contact us via email at info@donneferoci.co.uk. Provide the following information:

• Your order number
• The name of the item(s) you wish to return or exchange
• The reason for the return or exchange
  
  

  Return Policy:

  • We offer returns or exchanges for up to 14 days after receiving the item. Items may be rejected if they do not meet the following conditions:
    • Unworn and in original condition with all tags attached
    • No marks or stains (including makeup and spray tan)
    • No odours (including deodorant, perfume, body odour, or laundry detergent)
    • Ribbon removed from the product.
  Return Address:

The return address is in Leicester, UK. Contact us at info@donneferoci.co.uk for the return label.

Return Process:

Once we verify the item has been returned correctly, we will issue a refund in the next 5-10 business days. For exchanges involving a higher-priced item, you will need to pay the price difference. If the replacement item is less expensive, we will issue a refund for the difference in 5-10 business days after receiving the product. Exchanges are liable for shipping charges.

Faulty Items:

If you receive an item that is faulty (e.g., broken holes, unsewn seams, or damaged segments), please notify us within 24 hours of delivery. We will assist you by replacing the item or offering a refund. Please note, we log/record every item before we ship it to ensure the quality. 

Please Note:

If returns are requested, the original shipping costs/ shopify processing fees and return shipping costs will be deducted from the order amount for the domestic UK orders and a label will be created for you.

For international orders, customers are responsible for arranging the return. Please use a tracked service to ensure your parcel arrives safely to the warehouse, as we will not be responsible if the parcel is lost. Additionally, custom charges incurred and the original shipping fee will be deducted from the order refund. Please contact info@donneferoci.co.uk for the return address.

Promotion Policy:
Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down. 

Once an order has been placed, we can only cancel it before it has been dispatched. Once dispatched, you are eligible for a 14 day return policy given the above criterias are met.