Return Policy

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order and send back your parcel within 14 days from the day you receive your return label.

To begin a return or exchange, please contact us via email at info@donneferoci.co.uk. Provide the following information:

• The reason for the return or exchange
  
  

  Return Policy:

  • We offer returns or exchanges for up to 14 days from receiving the item. Items may be rejected if they do not meet the following conditions:
    • Unworn and in original condition with all tags attached
    • No marks or stains (including makeup and spray tan)
    • No odours (including deodorant, perfume, body odour, or laundry detergent)
    • Ribbon removed from the product.
    • Your order number
    • The name of the item(s) you wish to return or exchange

Return Process:

Once we verify the item has been returned correctly, we will issue a refund in the next 5-10 business days. Exchanges are liable for shipping charges.

Faulty Items:

If you receive an item that is faulty (e.g., broken holes, unsewn seams, or damaged segments), please notify us within 24 hours of delivery. We will assist you by replacing the item or offering a refund. Please note, we log/record every item before we ship it to ensure the quality. 

Please Note:

If returns are requested, a £6.50 handling fee per item will be deducted to cover the prepaid return label and restocking for the domestic UK orders and a label will be created for you.

International Orders
You’re welcome to return items using your preferred tracked shipping service. Please note: original shipping costs and any customs or import fees are non-refundable.

Promotion Policy:
Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down. 

Once an order has been placed, we can only cancel it before it has been dispatched. Platform fees will be deducted from the final refund amount.